ABOUT US
Exceptional customer service & BPO for high-growth companies
The secret to our success: is our incredible team. Our agents come to us with an average of eight years of experience serving major multinational brands.
Whether it’s making sure the world gets their cream cheese for the perfect bagel, shipping refreshing beverages for the perfect backyard barbeque, or tackling some of the world’s toughest digitalization problems — we fuel the economy. Our success as a company is a reflection of our amazing team!
Our assessment
This is how our customers rate Us.
Once you've created a killer product and have identified your target market, company growth can take off — and it's important to dedicate just as many resources to retaining existing customers as to selling to new customers.
And that's what your customer success team is for — to help customers see value and achieve goals using your product or service.
And that's what your customer success team is for — to help customers see value and achieve goals using your product or service.
Reliability
95%
Quality of services
98%
Easy to do business with
96%
Customer satisfaction
93%
Staff professionalism
99%
Responsiveness of сompany
92%
goal
Your success is our core value.
We need more than the clear vision of purpose and destination to escape wandering endlessly in circles. We also need the wisdom to filter out disconsonant information, lest the myriad distortions and temptations of the world leave us hopelessly disoriented. This is what King Solomon meant when he taught, “Let your eyes look directly forward, and your eyelids will straighten your path.” We chart our course by focusing on our ultimate goals; we stay on course by shutting out false attractions on every side.
EXCELLENCE:
If we do something, we either do it very well or not at all. This is the motto by which we guide ourselves; mediocrity is not acceptable from our team's perspective. We try to do everything perfectly, and if sometimes something slips through, we go back and correct the errors so that in the end we come close to perfection.
INTEGRITY:
Business integrity refers to the ethical principles and moral values that guide the actions and decisions of a company. It encompasses honesty, transparency, accountability, and fairness in all aspects of business operations. Companies with high integrity prioritize ethical conduct, respect for stakeholders, compliance with laws and regulations, and the promotion of a positive impact on society and the environment. Integrity in business builds trust with customers, employees, and partners, contributing to a sustainable and reputable enterprise.
INNOVATION:
If products alone aren’t the full story, what is innovation? In a business context, innovation is the ability to conceive, develop, deliver, and scale new products, services, processes, and business models for customers.
As important as innovation is, getting it right can be challenging. Over 80 percent of executives surveyed say that innovation is among their top three priorities, yet less than 10 percent report being satisfied with their organizations’ innovation performance. Many established companies are better operators than innovators, producing few new and creative game changers. Most succeed by optimizing existing core businesses.
Clients
Companies we've worked with
staff
Meet our incredible team
Our exceptional team is characterized by its extraordinary collaboration, communication, and cohesion. Members of our exceptional team are deeply committed to their shared goals and demonstrate a high level of mutual respect and trust. Our team is adaptable, embracing challenges and changes with a positive attitude. They leverage the diverse strengths and skills of each member, fostering an environment of continuous learning and innovation. Exceptional teams are known for their problem-solving abilities, delivering outstanding results that often exceed expectations. The synergy within our team creates a dynamic and supportive atmosphere that propels everyone towards excellence.
Banks Wilson
President, partner
Albert Banks
Vice president, partner
Melanie Pearl
Vice president, agency services
Austin Scott
Executive creative director
Kevin Larson
Executive strategy director
Megan Carrigan
Executive strategy director
Ron Gaulden
Strategy director
Matt Taylor
Associate technology director